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View The July Polyneon Thread Assortment Sale!
View The July Thread Assortment Sale

FAQ Page

Frequently Asked Questions


What Are Your Business Hours?
Monday - Friday, 7:30 - 4:00 EST

How Do I Contact Allstitch?  Please email customerservice@allstitch.com or call us at (410) 646-0382.

How Much Is My Order To Ship?  When you are at the end of checkout and about to place an order, you will see a lined item that shows the price of your shipping method as well as all the different shipping options. 

How Do I Get Free Shipping? Free shipping applies on orders over $175 (After Discounts & Before Shipping) within the contiguous U.S. that are placed online via our website. (Orders must total over $175 before shipping, handling and taxes are added) Free shipping is applied to the lowest-cost shipping rate only.

What Is Your Shipping Policy? We only ship Monday - Friday and orders are usually shipped 1-2 business days after they are placed. We make every attempt to ship orders with UPS next, second, & third-day shipping that are placed before 2 pm EST, the same day they are placed. Please visit our shipping policy page for more.

How Do I Use My Gift Card? When you are at checkout, there is a box that says “gift card or discount code” and it's right above the subtotal. 

Can I Buy A New Gift Card? If you currently have a gift card, you can use it by entering it in the field at checkout. However, we are no longer selling any new gift cards.

How Much Is My Sales Tax? If you are tax-exempt you can email your state-issued tax form to customerservice@allstitch.com after you create an Allstitch account.

Can I Do A Customer Pickup For My Items? Historically we were able to offer customer pickup, however we no longer offer that option.