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Return Policies

Purchasers wishing to return goods should contact AllStitch and request a Return Authorization number.

Only items specified on the Return Authorization may be returned.

A copy of the original invoice and the Return Authorization number must accompany returned items. Unauthorized returns will be returned to Purchaser at their expense.

If you received free freight on your order and the items you return brings your order total below the value for free shipping, the shipping charges will be deducted from your refund. (i.e. You place an order that totaled $175 and you received free freight worth $15 on that order. You then return items totaling $50, your refund will be $35.)

Merchandise returned after 30 days from date of invoice will be charged a 15% restocking charge. Merchandise is non-returnable after 60 days from date of invoice.

Items that have been opened and/or used will be subjected to a 15% restocking fee or may not be returnable at all.

Return shipping costs are the responsibility of the buyer. Please contact us at 410-646-0382 or email us at to arrange an exchange or return.

 Address for Returns:
AllStitch Embroidery Supplies
344 Hounsell Ave
Gilford NH 03249-6922